Yes, a 20% profit ratio seems OK.  Probably you and Bill don't belong in the category of slick politicians, but the tactic of taking a large loss figure, and dividing it down by the numbers of residents fits into the "slick politician" category, IMO.

But the YC still remains a nagging, current problem.  

It would be nice to sometimes hear something like:  "I'll pass along your poor experience at the YC to  . . .  the Mgmt,  or the Clubs committee, or the BOD liaison person to the club., an ombudsman ??"  And then some acknowledgement back to the people registering complaints, that things are being addressed. 

Some complaints could be addressed.  Obvious examples are -- Bar tenders not knowing how to make the drink-of-the-day,  a bunch of "bogus" reserved signs on tables, when there were no large parties expected, preparing an "off menu" item, a BLT sandwich, and there are possibly many other examples that could be addressed.  And a return personal contact, and perhaps apology, could mend some fences.

I've heard of restaurants that will offer a complementary drink, as an apology, for the next return visit (with dinner purchase) where there was a legitimate complaint.

Obviously there are some gripes that would deserve a non-response. But it seems that all complaints go into some "black hole" and are never being addressed. I believe there's an opportunity for improvement.  And its been much needed, for many years.

Tom