Those two paragraphs are as follows

Several sources confirm this friction between Douty and employees. One usually reliable source wrote, "As I understand it, the real cause of low morale among employees is because of Mr. Douty who is generally disliked and not trusted by employees. Incredibly the very individual who employees need to trust and seek out for assistance in resolving issues is someone who is not trusted.

"There is also a realization after time that GM Bailey, while a really nice guy, does not actually possess the skill set to manage an organization like OP. Bailey is liked on a personal level but there is a realization by senior Department Managers that Bailey does not have the skills to make things happen. His office is known as the dark hole of action."

And I've got some further thoughts on the second of those two paragraphs.  For later comments.

Tom