There was no basis in fact for director Perrone to "counsel Ms. Phillips that she should be able to handle certain types of matters without escalating them up the chain" in the meeting that followed my meeting.  In fact, there should never have been a second meeting from which Ms. Phillips' grievance arose.  Heck if anything the four of them should have congratulated themselves for hearing the resident out, maybe learned something they didn't consider and made note to revisit the policy in the near future.